What is ISO 20000 Certification?

ISO 20000 is an internationally recognized standard that specifies the requirements for an organization’s IT service management (ITSM) system. An ITSM is a set of processes and practices that are used to plan, design, deliver, operate, and control IT services. The standard aims to improve the delivery of IT services by providing a comprehensive and coordinated approach to managing processes, people, and technology. ISO 20000 certification is a validation ensuring that an organization’s ITSM system meets the requirements of the standard.